These accounts are organized from current and recent work back through earlier roles. Each explains the problem, the judgment I brought to it, what I did with others, and what can be said about the result. The work often spans product, service, technology, and organization within a single experience.
2023–present
Wells Fargo
01
Connecting business needs, product intent, technical capability, and UX judgment in an ongoing origination-platform effort.
02
Choosing and testing a time- and process-based structure for a large catalog of loan requirements.
03
Connecting experience and organizational views in an ecosystem map used for shared knowledge and prioritization.
04
Mapping the customer, operational, system, and data layers of an escrow analysis.
05
Framing education, sales, origination, a co-brand handoff, and servicing as one experience.
2021–2025
Sequencing
06
Designing Health Scan as a more actionable and recurring consumer service.
2020–2021
Rocket Mortgage
07
Structuring foundational, directional, and evaluative research across product teams.
2018–2020
Endava
08
Reversing a telehealth product’s logic to begin with the individual patient.
09
Reframing retrieval around the relevant answer, even within a long presentation.
2016–2018
QuanticMind
10
Customer interviews and a new framework for navigating accounts, campaigns, ad groups, ads, and keywords.
2012–2016
American Express
11
Building an in-house team, proving its value with a rewards interaction, and taking on the core mobile app.